Dashboard load issues and degraded performance on inbound and outbound calling for some accounts

Resolved

Degraded performance

Started 7 days agoLasted about 2 hours

Affected

Phone Systems

CallSwitch Phone System

Updates

Resolved
January 13, 2026 at 3:00 PM
Resolved
January 13, 2026 at 3:00 PM
This incident has been resolved.
Update
January 13, 2026 at 1:59 PM
Update
January 13, 2026 at 1:59 PM
A fix has been implemented and we are monitoring the results.
Monitoring
January 13, 2026 at 12:59 PM
Monitoring
January 13, 2026 at 12:59 PM
We've rerouted traffic and are monitoring the results.
Investigating
January 13, 2026 at 12:47 PM
Investigating
January 13, 2026 at 12:47 PM
We are currently investigating this incident.

Challenger - Dashboard load issues and degraded performance on inbound and outbound calling for some accounts – Incident details