Challenger - Exchange Outage - Doncaster (SLDC) – Incident details

All systems operational

Exchange Outage - Doncaster (SLDC)

Resolved
Major outage
Started 8 months agoLasted about 11 hours

Affected

Broadband

Major outage from 2:35 AM to 8:33 AM, Operational from 7:57 AM to 8:33 AM, Major outage from 8:33 AM to 1:15 PM

ZEN

Major outage from 2:35 AM to 8:33 AM, Operational from 7:57 AM to 8:33 AM, Major outage from 8:33 AM to 1:15 PM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring

    Broadband services are now recovered. If you're still experiencing connectivity issues, please try rebooting your router. Should problems persist, contact our technical support team for further assistance.

  • Update
    UTC
    Update
    We are continuing to work on a fix for this incident.
  • Update
    UTC
    Update

    An engineer is on site and troubleshooting hardware that was affected by complications from earlier planned maintenance.

  • Update
    UTC
    Update
    We are continuing to work on a fix for this incident.
  • Identified
    UTC
    Identified

    Customers connecting to the Doncaster (SLDC) exchange are without a connection. Our engineers are investigating and further updates will be posted here when available.