Challenger - CallSwitch - Degraded Performance – Incident details

All systems operational

CallSwitch - Degraded Performance

Resolved
Degraded performance
Started 4 months agoLasted about 2 hours

Affected

Phone Systems

Degraded performance from 10:04 AM to 12:20 PM

CallSwitch Phone System

Degraded performance from 10:04 AM to 12:20 PM

Updates
  • Resolved
    Resolved
    This incident has been resolved.
  • Update
    Update

    Traffic continues to return to normal for users on the affected zone and we are seeing dashboard load speeds improve. We will continue to provide updates until confident all services have resumed.

  • Monitoring
    Monitoring

    Traffic continues to return to normal for users on the affected zone and we are seeing dashboard load speeds improve. We will continue to provide updates until confident all services have resumed.

  • Identified
    Identified

    We have identified the issue, and have implemented a fix and are seeing systems begin to return to normal, however will continue to monitor and provide further updates once we are confident all services have been restored.

  • Update
    Update

    We are continuing to investigate the issue. Dashboards are affected for all site visitors, however disruption on voice remains limited to one zone.

  • Update
    Update

    Dashboards are also affected in some cases. We are working to restore service to calls with priority.

  • Investigating
    Investigating

    Our team are investigating reports of call issues with some accounts on one zone. We will provide a further update within 20 minutes.