Challenger - Notice history

A fix has been implemented and we are monitoring the results.

We've rerouted traffic and are monitoring the results.

After a period of successful monitoring the supplier is marking this incident as resolved.

The fix has been implemented on this zone and services should have returned to normal for the impacted accounts. We will continue monitoring all services for a prolonged period and provide further information ASAP.

We're seeing the same reported issues on the zone that was unaffected earlier today. We are rolling out the same fix and service should be restored very shortly. Will provide further update in 15 mins.

A fix has been implemented across the two degraded zones, and we've seen traffic return to normal on both. We will continue to monitor for an extended period and update further with any new information.

We are still working on more permanent fixes to allow us to restore service for all users. Will update again within 30 mins.

We're still working on addressing issues reported on some accounts. Will update again in next 30 minutes.

We are still seeing intermittent reports of issues on calls, and slow load times on dashboards and desktop apps. We're working on addressing both so for those still seeing issues we will provide a further update in the next 15 minutes.

Dashboards should now be restored, as well as presence indicators on apps and handsets. We are seeing previously delayed messages reaching endpoints, so reports of no audio may be symptomatic of calls attempted previously. New calls should be returning to normal. We will continue to monitor and update the status once satisfied all services have resumed.

A fix has been implemented and we are beginning to see traffic return to normal and services resuming across the board. We will update again within 15 minutes.

We've identified the issue and are implementing a fix. Will provide update in next 15 minutes.

Expected performance has resumed across the affected zone and we are seeing service return to normal for those affected accounts. We will continue monitoring for an extended period.

Our team have identified the affected services and are working to resolve. Will provide a further update within 20 minutes.

Traffic continues to return to normal for users on the affected zone and we are seeing dashboard load speeds improve. We will continue to provide updates until confident all services have resumed.

Traffic continues to return to normal for users on the affected zone and we are seeing dashboard load speeds improve. We will continue to provide updates until confident all services have resumed.

We have identified the issue, and have implemented a fix and are seeing systems begin to return to normal, however will continue to monitor and provide further updates once we are confident all services have been restored.

We are continuing to investigate the issue. Dashboards are affected for all site visitors, however disruption on voice remains limited to one zone.

Dashboards are also affected in some cases. We are working to restore service to calls with priority.

Broadband services are now recovered. If you're still experiencing connectivity issues, please try rebooting your router. Should problems persist, contact our technical support team for further assistance.

An engineer is on site and troubleshooting hardware that was affected by complications from earlier planned maintenance.